FAQ's
Q. I can get cheaper cakes down the road, what makes your cakes so special?
Like everything in this world – you get what you pay for. Sure you can get a cheaper cake down the road, but it will taste and look cheaper too, most likely with mass produced decorations and mock cream. At Sugar Blitz we source the very best ingredients to ensure your cakes taste great. No mass produced decorations here either, we handcraft every aspect of your cake so its is unique, stunning to look at and will impress everyone at your event. Check our Kudos page.
Q. I want a great cake but I have a budget, can you help?
Absolutely. We understand the importance of budgets and we will always work towards designing a cake that is within your means. It is always worth a phone call to discuss your options as we have many design suggestions that you may not have even considered that will keep you within your spending limits. For example, it is important to keep in mind that often it is not so much the size of the cake, but the level of detail and labour required in the decorating that increases the price. So you could still most likely afford a very impressive 3 tier cake with a simple design as opposed to a single tier with many elaborate finishes. We also offer dummy tiers which are a great option for those wanting the height but not the extra cake.
Q. I'm not sure how much cake I need for my guests.
Call or email us with your number of guests and we'll work it out for you.
Q. Do you offer tastings?
Design/Tasting appointments can be arranged. We normally require 2 weeks notice.
Q. How do I order a cake?
Please phone or email us with your requirements . The basic information we will require initially will be:
Type of Event
Time/Date/Location
Cake type (single or multiple tiers / round / square or shaped)
Flavour selection
Design preferences
We will then work with you to establish the design you require, and once this is confirmed and the final quote accepted, a 50% deposit will be required to confirm your booking. Full payment is required upon completion.
Please contact us as early as possible to avoid disappointment. Generally we require 4-5 weeks notice for wedding cakes and 2-3 weeks notice for any other kind of cake. Please be mindful that particularly busy times of the year are in the summer months, so be sure to book early.
Q. What is your cancellation policy?
We have a team of highly trained ninjas who will.....No seriously, a 50% non-refundable deposit is required to reserve your order; the remainder is due upon completion. If the balance is not paid at the time of pick up, no cake will be provided so please be mindful that direct deposits must be made a couple of days in advance of pick-up.
If you cancel your order, your balance payment is refundable provided we are notified at least five (5) business days prior to the event. There is no payment refund on orders canceled within five (5) business days of the event.
Q. Where are you based?
We are based in the Sutherland Shire, Sydney.
All our cakes are available for pick up. We can also provide delivery with charges calculated depending on location.
Q. I'm counting calories, are your cakes ok?
There is some dubious scientific “research” out there to suggest eating vast quantities of our delicious, mouth watering chocolate mud cake could be slightly fattening. We can assure you that the hand to hand combat, lounge vaulting and hallway sprinting you will have to do to ensure you get your fair share of our cake will more than burn off the calories.
Q. Do you cater for dietary restrictions?
We do offer gluten free cakes in our range. Please see our Cakes page.
Q. How do I look after my cake prior to the event?
If you are not taking your cake directly to the event, the cake should be stored in a cool dark area away from direct sunlight and moisture. If airconditioning is available, this should be utilised. It is important to NEVER store the cake in the fridge as this will cause the cake to perspire and the colours to run. All our cakes are covered in ganache and fondant which seals in the cake’s freshness. This means it does not need to be refrigerated. Stored in the conditions described above, a cake will last for 5-7 days.
Cakes with figurines and hand crafted flowers require extra care as these are very delicate items.
Q. I have a photograph of a cake I found in a magazine, will you copy it?
Copyright is always a tricky area. In the world of cake design, taking inspiration from other designers is a given, but directly copying someone’s work and claiming it as your own is not fair play and we think we have enough great ideas and methods that we don’t need to do this anyway. However, if the cake of your dreams is unattainable from the original supplier (i.e. they are in another country) then we will of course endeavor to provide you with a design that is as close as possible to what you are after.
Q. Are your cakes completely edible?
Each cake design is different. We take a purist approach at all times, meaning we prefer that our decorations, including ribbons, bows, figurines and flowers to be made from edible ingredients. However, sometimes we do utilize items such as Swarovski crystals, fabric ribbons, wires, foam and fabricated toppers provided by clients. We also use dowel for supports in our tiered cakes. You will be fully informed of any non edible items on your cake and how to safely remove them.
Q. Do you offer discounts?
As an expression of our appreciation to our wonderful customers we have a loyalty program whereby we offer a 10% discount for any repeat orders. We also run promotions from time to time which you will be informed of should you register with the loyalty program.
We proudly support those who support us every day and offer a 10% discount to members of the Police, Fire Brigade, Ambulance Service and serving members of the Australian Defence Force.
Q. Do you support charities?
We support various charities. If you have a charity event please contact us to discuss how we can help your event become a success.
Q. I have another question but can't remember what is was....
Give us a call!!!!
